1. Introduction:
Welcome to Flamesafe Solutions ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website flamesafesolutions.com (the "Site").
2. Definitions and Interpretation
In this Privacy Policy, the following definitions are used:
- Data: Collectively all information that you submit to Flamesafe Solutions via the Site. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.
- Data Protection Laws: Any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations, and secondary legislation.
- GDPR: The UK General Data Protection Regulation.
- User or you: Any third party that accesses the Site and is not either (i) employed by Flamesafe Solutions and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Flamesafe Solutions and accessing the Site in connection with the provision of such services.
- Website: The website that you are currently using, flamesafesolutions.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
3. Scope of this Privacy Policy
This Privacy Policy applies only to the actions of Flamesafe Solutions and Users with respect to this Site. It does not extend to any websites that can be accessed from this Site including, but not limited to, any links we may provide to social media websites.
4. Data Controller
For purposes of the applicable Data Protection Laws, Flamesafe Solutions is the "data controller". This means that Flamesafe Solutions determines the purposes for which, and the manner in which, your Data is processed.
5. Data Collected
We may collect the following Data, which includes personal Data, from you:
- Name
- Date of birth
- Gender
- Job title
- Contact information such as email addresses and telephone numbers
- Demographic information such as postcode, preferences, and interests
- IP address (automatically collected)
- Web browser type and version (automatically collected)
- Operating system (automatically collected)
- A list of URLs starting with a referring site, your activity on this Site, and the site you exit to (automatically collected)
- Marketing and communication preferences
- Any information that you directly provide to us whether through our contact form, survey, over the phone, by email, or otherwise
6. How We Collect Data
We collect Data in the following ways:Data is given to us by youData is received from other sourcesData is collected automatically
7. Data That is Given to Us by You
Flamesafe Solutions will collect your Data in a number of ways, for example:
- When you contact us through the Site, by telephone, post, email, or through any other means
- When you complete surveys that we use for research purposes (although you are not obliged to respond to them)
- When you enter a competition or promotion through a social media channel
- When you make payments to us, through the Site or otherwise
- When you elect to receive marketing communications from us
- When you use our services
8. Data That is Received From Third Parties
Flamesafe Solutions will receive Data about you from the following third parties:
- Google Analytics
- Facebook Meta
9. Data That is Collected Automatically
To the extent that you access the Site, we will collect your Data automatically, for example:
- We automatically collect some information about your visit to the Site. This information helps us to make improvements to Site content and navigation and includes your IP address, the date, times, and frequency with which you access the Site, and the way you use and interact with its content.
10. How We Use Your Data
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Site. Specifically, Data may be used by us for the following reasons:
- Internal record keepingImprovement of our products/services
- Transmission by email of marketing materials that may be of interest to you
- Contact for market research purposes which may be done using email, telephone, fax, or mail. Such information may be used to customise or update the Site
- We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
- Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
- For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
- If you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
11. Who We Share Data With
We may share your Data with the following groups of people for the following reasons:
- Our employees, contractors, agents, and/or professional advisors - to obtain advice from professional advisers and for advertising purposes
- Third-party service providers who provide services to us which require the processing of personal data - to help third-party service providers in receipt of any shared data to perform functions on our behalf to help ensure the Site runs smoothly
- Third-party payment providers who process payments made over the Site - to enable third-party payment providers to process user payments and refunds.
12. Keeping Data Secure
We will use technical and organisational measures to safeguard your Data, for example:
- Access to your account is controlled by a password and a user name that is unique to you
- We store your Data on secure servers.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@flamesafesolutions.com.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
13. Data Retention
Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.
Even if we delete your Data, it may persist on backup or archival media for legal, tax, or regulatory purposes.
14. Your Rights
You have the following rights in relation to your Data:
- Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update, or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
- Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.Right to erase - the right to request that we delete or remove your Data from our systems.
- Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
- Right to data portability - the right to request that we move, copy, or transfer your Data.
- Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@flamesafesolutions.com.
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
15. Transfers Outside the United Kingdom and European Economic Area
Data which we collect from you may be stored and processed in and transferred to countries outside of the UK and European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the UK or EEA or one of our service providers is situated in a country outside the UK or EEA. We also share information with our group companies, some of which are located outside the UK or EEA.
We will only transfer Data outside the UK or EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, e.g. by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission.
To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.
16. Links to Other Websites
This Site may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them.
17. Changes of Business Ownership and Control
Flamesafe Solutions may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Flamesafe Solutions. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
18. General
You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
19. Changes to This Privacy Policy
Flamesafe Solutions reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Site and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Site following the alterations.
You may contact Flamesafe Solutions by email at info@flamesafesolutions.com.
This Privacy Policy was created on 29/05/2024.